Privacy Policy

Information we collect

When you use Spinking Casino, we may handle information that identifies you, relates to your account or is needed to provide our services. The information collected depends on how you interact with the website and the services you use. Some information is provided directly by you, while other information may be collected automatically when you browse or use the site.

Account and contact details

We may collect details needed to create and maintain your player account. This can include your name, date of birth, residential details, contact details, login information and account preferences. We may also keep records of communications with you, including enquiries made through customer support and information you provide when resolving an account issue.

Identity and verification information

To support account security, age checks, identity verification and responsible operation of the service, we may request verification documents or related information. This may include documents or details used to confirm your identity, age, address, source of funds or other information relevant to security and compliance checks. We only seek information that is reasonably necessary for these purposes.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, account balances and other transactions carried out through the website. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction, prevent misuse, reconcile payments and meet applicable obligations, without necessarily receiving or storing full payment card details.

Device, technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, device characteristics, operating system, language settings, approximate location, pages viewed, access times and interactions with the site. We may also collect information about how you use features, including security events, failed sign-in attempts and other activity associated with your account.

We do not ask you to provide personal information about another person unless you are authorised to do so. Please ensure that information supplied to us is accurate, current and complete, and tell us if it changes.

How we use personal information

We use personal information for purposes connected with providing, securing and improving the Spinking Casino website and services. These purposes may include:

• Creating, administering and maintaining your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age and eligibility to use the service.
• Conducting security, anti-fraud, anti-money-laundering and responsible gambling checks.
• Providing customer support and responding to questions, complaints or requests.
• Communicating with you about your account, service changes, security matters and important notices.
• Understanding website use, testing features and improving performance, usability and security.
• Detecting, investigating and preventing fraud, cheating, misuse, unauthorised access and other harmful activity.
• Meeting legal, regulatory, accounting, tax, dispute-resolution and record-keeping obligations.
• Sending promotional communications where permitted and where you have chosen to receive them.

We may use automated tools or risk-based processes to identify unusual activity, protect accounts and support verification. Where appropriate, information may be reviewed by authorised personnel or service providers. We do not use personal information for purposes that are unrelated to the operation, security or legitimate administration of the service unless permitted or required by law, or where you have otherwise agreed.

Marketing communications

If you have consented to receive marketing, we may send information about features, offers or updates that may be relevant to your use of the service. You can withdraw marketing consent at any time by using an available unsubscribe option or by contacting us. Service and account messages may still be sent when they are necessary for security, transactions or the operation of your account.

Cookies, sharing and information security

Cookies and similar technologies

Spinking Casino may use cookies and similar technologies to keep the website functioning, remember settings, support sign-in processes, understand website traffic and help protect against suspicious activity. Some cookies are necessary for core features, while others help us analyse performance or tailor content and communications.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work as intended, and some preferences may need to be entered again. Your browser may also provide information about cookies stored on your device and options for removing them.

When information may be shared

We may share personal information where reasonably necessary to operate and protect the service. This may include sharing relevant information with payment providers, identity and verification services, technology providers, customer support providers, security and fraud-prevention services, professional advisers and other suppliers that assist with website operations.

Information may also be disclosed where needed to comply with a legal or regulatory requirement, respond to a valid request from an authorised body, protect the rights and safety of players or others, investigate suspected fraud or unlawful activity, or support the resolution of a dispute. Service providers are expected to handle information appropriately and only for authorised purposes.

Security and storage

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, monitoring, secure transmission and staff or supplier procedures. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so you should keep your passwords confidential and notify support if you suspect unauthorised access.

Personal information may be processed or stored using service providers or systems located in Australia or other countries. Where this occurs, appropriate steps are taken to support secure handling and to meet applicable privacy requirements. Some records must be kept for a period required by law even after your account is closed. This means closing an account may not immediately remove every record associated with it.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete details, asking for deletion of information that no longer needs to be retained, and withdrawing consent for marketing communications.

To exercise your data rights, or to ask a privacy question, contact support@spinkingcasino.best. Please describe your request clearly and provide enough information for us to identify your account and understand what you are asking for. We may need to verify your identity before providing information or making changes, especially where the request involves account security or sensitive records.

• Access: ask what personal information we hold about you and, where appropriate, request a copy or explanation.
• Correction: ask us to correct or update information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or transaction-record purposes.
• Marketing consent: withdraw consent to promotional communications at any time. This does not affect the lawfulness of marketing sent before consent was withdrawn or essential service messages.

We will consider privacy requests and respond within a reasonable period, subject to identity checks, technical limitations, legal obligations and any applicable exceptions. If we cannot fully comply with a request, we will generally explain the reason where permitted. You may also raise concerns with us if you believe your personal information has not been handled appropriately.

Updates to this policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will be made available on the website and will apply from the stated or implied effective date. We encourage you to review this page from time to time. Continuing to use the website after an update indicates that you have noted the revised policy, subject to any rights or consent requirements that apply.